Orders & Shipping

ORDERS PROCESSING

Centimeter.fi reserves the right to refuse an order in the case in which the payment does not obtain the approval from customer’s bank. 

Centimeter.fi reserves the right to delay any shipment in case Centimeter.fi cannot properly process orders due to any reasonable causes that are irrelevant to Centimeter.fi ’s control. 

Centimeter.fi reserves the right to refuse to process orders and/or service in any moment.

 

ORDERS STATUS

Orders status can be checked on Orders’ section after logging in, and by clicking on each order, it is possible to read the given tracking number. Centimeter.fi suggests customers to visit the carrier’s website in order to track the delivery of the merchandise.

 

SHIPPING METHODS

Centimeter.fi delivers parcels all over the world via Posti, EMS or DHL Express, but does not deliver to P.O. Boxes.

According to Customs regulations, all shipments are accompanied by an official invoice outside the parcel, declaring the value of the merchandise.

 

DELIVERY TIME

Centimeter.fi processes orders in Helsinki, Finland from Monday through Friday. Centimeter.fi processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
Centimeter.fi ships all over the world via Posti, EMS or DHL Express. Centimeter.fi cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to Centimeter.fi’s control.
Delivery for shipments addressed to Finland takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.

 

SHIPPING COSTS

Shipping costs are free of charge for all orders since 19.12.2018.


Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.

This amount will be deducted from the total amount of the order to be refunded.

Please note that customers are responsible for any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

 

SHIPMENT TRACKING

To monitor the delivery of your merchandise, customers may visit Posti or DHL official website.

http://www.posti.fi/henkiloasiakkaat/seuranta/#/?lang=en

http://www.dhl.com/en.html

 

DELIVERY

At time of delivery, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
In case the customer receives a parcel that has been opened by Customs or by the carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. 
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently Centimeter.fi will not accept any related claim.

 

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with Centimeter.fi and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Centimeter.fi in Finland at customer’s expense. The expense includes shipping costs and any duty and tax fees. The amount will be deducted from the total amount of the order to be refunded.